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Connect a Custom SMTP/IMAP Account

Dave J.·October 1, 2026

Gmail and Outlook accounts are generally more trusted by email providers, so we recommend using them for best results. However, you can also connect any custom SMTP provider - either manually one by one, or via CSV bulk upload.

If you use an email provider other than Google or Microsoft - for example Zoho, GoDaddy, cPanel-based hosting, or Yahoo - you can connect it to MailBeast using manual SMTP and IMAP configuration.


How to Connect

  1. Go to Email Accounts and click Add Email Account.

  2. Select Custom SMTP or CSV Upload.

    Select Email Provider - Custom SMTP or CSV Upload
  3. Choose Add Single Account (for manual setup) or Bulk Import from CSV (see Bulk Import).

    Select Import Method
  4. Enter your email address and display name (the name recipients will see).

  5. Fill in the SMTP settings (for sending) - see SMTP Settings below.

  6. Fill in the IMAP settings (for receiving) - see IMAP Settings below.

  7. Click Test Connection - MailBeast will verify both SMTP and IMAP.

  8. Once both tests pass with green checks, click Save to add the account.


SMTP Settings (For Sending)

These settings tell MailBeast how to send emails through your provider.

  • Host: Your SMTP server address (e.g., smtp.zoho.com)

  • Port: Typically 465 (SSL/TLS) or 587 (STARTTLS)

  • Username: Usually your full email address

  • Password: Your email password or an app-specific password

  • Encryption: SSL/TLS for port 465, STARTTLS for port 587


IMAP Settings (For Receiving / InboxHub)

These settings let MailBeast read incoming emails so they appear in InboxHub.

  • Host: Your IMAP server address (e.g., imap.zoho.com)

  • Port: Typically 993 (SSL/TLS)

  • Username: Usually your full email address

  • Password: Your email password or an app-specific password

  • Encryption: SSL/TLS (recommended)

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Note: IMAP credentials can be different from SMTP credentials with some providers. If your provider issues separate passwords for each protocol, enter them accordingly.


Common Provider Settings

Always check what is documented by your mailbox provider, below are just some common settings examples.

Provider

SMTP Host

SMTP Port

IMAP Host

IMAP Port

Zoho Mail

smtp.zoho.com

465

imap.zoho.com

993

Namecheap (Private Email)

mail.privateemail.com

465

mail.privateemail.com

993

GoDaddy (Workspace Email)

smtpout.secureserver.net

465

imap.secureserver.net

993

cPanel Hosting

mail.yourdomain.com

465

mail.yourdomain.com

993

Yahoo Mail

smtp.mail.yahoo.com

465

imap.mail.yahoo.com

993

Fastmail

smtp.fastmail.com

465

imap.fastmail.com

993

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Tip: If your provider is not listed, check their support documentation for "SMTP settings" or "IMAP settings."


Troubleshooting

SMTP test fails with "Authentication failed"

  • Double-check your username (usually the full email address, not just the part before @).

  • Make sure you are using an app-specific password if your provider requires one.

  • Verify that SMTP access is enabled in your email provider's settings.

IMAP test fails with "Connection refused"

  • Confirm the IMAP host and port are correct for your provider.

  • Make sure IMAP is enabled in your provider's settings - some providers disable it by default.

  • Check if your provider requires a separate IMAP password.

"Certificate error" or "SSL handshake failed"

  • Make sure the encryption setting matches the port: SSL/TLS for port 465/993, STARTTLS for port 587.

  • If using cPanel hosting, the IMAP/SMTP host might need to match your server's SSL certificate hostname (e.g., mail.yourdomain.com or the server hostname provided by your host).


Next Steps

  • Account Settings - Configure sending limits, signature, and timezone.

  • Understanding Connection Status - Learn what each status indicator means.

  • Verify DNS Records - Make sure your domain is properly configured for deliverability.

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